At CampBrain, we know that personalized support can make all the difference when navigating a software. Providing exceptional support is at the heart of everything we do, and our team takes pride in offering a high caliber of service that goes beyond basic troubleshooting. That’s why we introduced dedicated 1-on-1 sessions at our user conference, BRAINSTORM, where CampBrain specialists connect directly with users to address their unique needs. These sessions were a consistent hit, so we expanded to offering them at other conferences last year. This year, we’re thrilled to add even more opportunities for these in-person interactions.
What are 1-on-1s?
Our 1-on-1 sessions offer CampBrain users a chance to sit down with a CampBrain specialist to dive into their specific setups, challenges, and goals. Whether you’ve inherited a CampBrain account, are just getting started with an account, or have been using it for 20+ years, we know that everyone is eager to discover new ways to use CampBrain more effectively. A 1-on-1 session allows you to gain insights from our specialists, troubleshoot any pain points, and walk away with actionable items to streamline your work.
In these sessions, we’ll:
- Work together to address specific issues that might be slowing you or your team down.
- Offer a fresh perspective on your account and flag potential issues.
- Observe how you navigate the software to better understand your processes.
Here’s what users have had to say about the value of these sessions:
“I liked the in-person support. Being able to see someone else navigate the system was really helpful because I could stop her at any time to ask clarifying questions.”
“Peter took the time to listen to my questions and quickly understood what I was talking about. We were able to work together to come up with ideas I am excited to try.”
“Pip was extremely helpful and patient. She reviewed our account beforehand and came with personalized questions and suggestions for me. She didn’t make me feel rushed, and the immediate follow-up email was fantastic!”
Why We Offer 1-on-1s at Conferences?
While you can always contact our support team with any questions, there’s no substitute for hands-on, face-to-face support and connection.
One of the greatest benefits of bringing our 1-on-1s to more conferences is that it lets you get the best of both worlds—all in one trip. It’s a perfect opportunity to make the most of your time: you can dive into industry insights and best practices alongside your peers, and in the same trip, get hands-on guidance to make the most of CampBrain.
Why Take Advantage of 1-on-1s?
We know how daunting complex software can be—the “I don’t know what I don’t know” feeling is familiar to all of us. Whether it’s finding ways to use new features or enhancing your day-to-day workflow, our 1-on-1s are perfect to help you get the most out of CampBrain and to make sure you’re maximizing your investment.
These sessions are designed to empower you with:
- Confidence in using CampBrain to its fullest potential.
- Real-time problem-solving on everything from setup to best practices.
- A dedicated time to review your account and get tailored guidance for your specific needs.
Our team loves being able to connect with you in person and provide the kind of hands-on, supportive experience that remote troubleshooting can’t fully replace. After all, as one user shared:
“It was fantastic to have someone literally walk through CampBrain with us!”
“My favorite part was getting to connect with someone at CampBrain. It made me feel part of the ‘CampBrain family’ in a way I haven’t felt before.”
See You on the Road
Whether at BRAINSTORM 2025 or one of the other conferences we’ll be attending this year, we look forward to connecting with you in person. Here is a list of our upcoming conference 1-on-1 schedule:
- CCCA (December 2024)
- ACA National (February 2025)
- ACA Tri-State (March 2025)
Keep an eye out for 1-on-1 bookings and let us help you get the most out of CampBrain.
