2025: Year In Review
Each year, we take a moment to reflect on the past 12 months, the progress we've made, the lessons we've learned, and the milestones we've celebrated together. This year, our software evolved with key platform updates and exciting new features, our teams grew, and we shared many memorable moments across conferences and events. Product: Stability When it comes to the product, we made platform stability and performance our top priority. Our dedicated platform squad modernized key systems, reduced technical debt, and built long-term efficiencies, ensuring CampBrain continues to reliably support every client. Although much of this work happened behind the [...]
Get Ready for Summer Now
Get your summer vibes now! We want to make sure your camps launch without a hitch. That's why we've assembled this useful collection of webinars, videos, and of course, one of our favourite resources – the Support Center – here. Tune-in and Tuneup with Live Webinars Ad Hoc Reporting 1 with Peter Tuesday April 30th 12 pm EST: Register Ad Hoc Reporting 2 with Peter Thursday May 2nd 12 pm EST: Register Cabinizer with Pip Tuesday May 7th 12 pm EST: Register Health Center with Pip Tuesday May 14th 12 pm EST: Register Always Ready Support Center The Support Center [...]
CampBrain’s Service Bus
As a software company with a growing client base, we have two challenges that never go away. First, the load on the system increases every year. We have more users, more features, and more registrants for camp. Second, as soon as we release something, it starts to become obsolete. CampBrain has a group of software engineers called the “Platform Team” whose full-time job is to address these two challenges. They improve the infrastructure behind the software to handle the growing load, and they respond to changes in the computing environment and replace the aging components. Service Bus Just prior to [...]
Using NPS to Drive Customer Happiness
Using NPS to Drive Customer Happiness NPS is simple, easy to compare, and acts as an incredible measure of brand performance. For a camp registration software, it has become an integral tool for us to measure our successes, identify areas of improvement, and gather client reviews. But what is NPS, and how can camps use it to improve operations? Those are the exact questions we are here to answer. What is NPS? NPS stands for Net Promoter Score. NPS is a score derived from surveys that you've seen many times. The survey question can be slightly modified but should always [...]
5 Videos to Watch Before the Summer
As summer approaches, we want to remind you about one of our favourite resources – the Support Center. The Support Center is home to over 200 videos and articles explaining everything from how to configure a beautiful email layout to moving balances forward. If you haven’t visited the Support Center before, you can access it directly through your CampBrain office portal. It’s easy – hover your mouse over the CampBrain logo on the main menu then click the green question mark. This will take you to the CampBrain Support section, where you can click the link to access the Support [...]
Camp Store
Camp Store Every overnight camp has a store (perhaps you call it "tuck shop" or "canteen"?). You would be hard-pressed to find a camp that does not sell something to their campers. Whether it be clothing, snacks, or items needed at camp, camp stores are an integral part of camp communities. But, as with many processes in the camp world, there are many nuances and differences in the ways that camps operate their stores. Some use POS systems...others rely on their trusty clipboards and pencils; some track inventory diligently....others not so much; some allow both cash/credit and account-based purchases....others just one of [...]
