Our annual user conference, BRAINSTORM, is happening for the 5th(!) straight year. It starts on Wednesday, October 16th, and ends Friday October 18th. Our entire staff team contributes to the success of the conference, so we will have reduced, and at times, no support hours during the conference. However we will always be monitoring our emergency email as usual.
The following times will have no support available:
Wednesday (Oct 16) – 5pm – 8pm
Thursday (Oct 17) – 8:30am – 10am; 12:15pm – 1:30pm; 4pm – 8pm
Friday (Oct 18) – 1pm – 4pm
All times are EST.
Our entire team is heavily involved with BRAINSTORM, so our general support response will be a little slower than usual during this time. All will be back to normal on Monday October 21st.
We hope this does not impact you and thank you for your patience and understanding over the next couple days.
Love your Software, LukeW firstname.lastname@example.org