BRAINSTORM, our annual user conference, is going into its fourth year. It starts on Wednesday October 10th, and ends Friday October 12th. During the conference, we will have some periods where support hours will be affected, as we have fewer or no support available for phone/email support. However, we will always be monitoring our emergency email as usual.
The following times will have no support available:
Wednesday (Oct 10) – 5pm – 8pm
Thursday (Oct 11) – 8:30am – 10am; 12:15pm – 1:30pm; 5pm – 8pm
Friday (Oct 12) – 1pm – 4pm
All times are EST.
Our entire team is heavily involved with BRAINSTORM, so our general support response will be a little slower than usual during this time. All will be back to normal on Monday October 15th.
We hope this does not impact you, and thank you for your patience and understanding over the next couple days.
Love your Software, LukeW firstname.lastname@example.org