Well, the 2020 camp season is over. I will diplomatically say that it was a unique one. I have a few thoughts about it.
Let’s get the obvious out the of way. About half the year was dominated with it. I want to focus on our team for this one. We are just like you – emotions, stress, anxiety, uncertainty were all very high in those beginning weeks. We did not know which way was up. The team rallied and asked one simple question, “what do our camps need?”. Ideas started flowing and you know how it happens…one person has an idea, another adds to it, someone else questions it and it just flows. As a result of lots of smart people discussing, debating and thinking you end up with a chart like this:
|Initial Thought||Executed Action|
|“for clients that cancel sessions or the whole summer, what’s their process going to look like in the software?”||
|“after these COVID features, should we go back to our product roadmap and continue?”||
|“camps are going to really want to know what other camps are thinking”||
|“our camps may be facing significant credit card processing fees”||
|“our camps are going to feel significant financial pain”||
My point is this: not one of these ideas reaches these end results if kept by a single person. You only reach this spot with generous and vulnerable collaboration…and I am proud of our team for the way they conducted themselves in the past 6 months!
COVID product changes aside, we accomplished a lot in the past 12 months. Here are the highlights:
I have spoken on this topic in the past. We want our team to grow internally – 50% of our current team has been with us for at least 5 years. We work hard to understand each person’s specific talents and then match them to learning opportunities and, hopefully, new positions as they open up.
We have been planning a bit of a restructuring of our Operations team and we were able to implement it at the beginning of this month. Here are folks that have taken new leadership positions from within:
Rich – Director of Operations (overseeing our vision for the team)
Alison Schmidt – Client Support Manager (managing the support and implementations teams, ensuring a high quality of service)
Emily – Implementations Lead (leading and mentoring our implementations team on a day-to-day, client-by-client basis)
Pip – Manager of Client Success (overseeing all of our “success” initiatives)
Rob Marsden – Technical Support Lead (leading and mentoring our support team on the day-to-day flow of support)
Each of these fine folks have their own unique set of talents but, they share one thing that we value most – they are good people that care deeply.
Let’s return to the oddity that is living in a COVID world. I am not sure what the next season will bring us all in our community. Planning for this next season, we asked the same question, “what do our camps need?”. Here is what we concluded:
We won’t be traveling to as many conferences this season (we won’t attend any in-person this Fall) so we may not see you as we always do. We’ll attend virtual ones and we will continue to support our associations and partners in our camp community.
Let’s take these next steps together as we prepare for the coming season. We’re here for you.
With appreciation and gratitude,
Love your Software,